How It Works

How it Works

Logistics, ecommerce fulfillment, B2B and retail distribution, along with various other fulfillment aspects, can be complex and costly to navigate. That’s why we created Genlink! Our top-tier software and fulfillment platform is designed to help you worry less and grow more. Follow our step-by-step guide to discover how we’ll streamline your fulfillment process with highly efficient picking and packing, optimized shipping services, and tailored API integrations.

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Your brand is thriving, but your operations are facing challenges.

You’ve worked hard to build a strong brand with exceptional products, and your Shopify/ecommerce website is thriving. You may even be considering expanding your B2B and retail distribution to major retailers like Target, Amazon, or Walmart. While these opportunities are exciting, the time and cost of scaling your fulfillment and shipping operations can be overwhelming. Without the right infrastructure, carrier discounts, and experienced logistics staff, you might encounter setbacks in shipping speed and expenses. Partnering with a reliable 3PL provider like GenLink can be a game-changer for your next phase of growth.

sTEP 1

Manufacture Your Products and Ship to Our Fulfillment Centers

Your GenLink journey starts with your supplier shipping products to our fulfillment centers, strategically located to serve your needs. We provide options that significantly enhance your cost efficiency, delivery speeds, and customer satisfaction. Our system automatically selects the best shipping method to ensure you get the quickest delivery at the best price. Plus, our team of fulfillment experts can assist you in arranging freight shipments while leveraging our volume discounts to save you time and money with various carriers. Our Virtual Carrier Network further alleviates shipping stress by consistently ensuring orders are delivered on time at the most competitive rates.

Fulfillment Center Locations

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Step 2

Inventory is Received and Unloaded

Once your products are delivered to one of our technology-driven fulfillment centers, we’ll induct them into inventory in the GenLink platform. During that process, our 3PL team takes photos and precise measurements of every SKU to ensure the highest level of quality control, optimizing your shipping costs.

STEP 3

Inventory is Palletized and Undergoes Quality Control to Ensure Product Accuracy

Step 4

Provide Shipping Rates Through Our Carrier Network

Our extensive experience in the shipping industry, combined with our Carrier Network, allows us to deliver top-tier service at competitive rates from the most reliable shipping carriers. GenLink’s Carrier Network guarantees that orders are delivered quickly and cost-effectively every time. This advanced, flexible hybrid of transportation management and rate shopping eliminates the guesswork and complexities associated with other expensive third-party systems.

Step 5

Keep Customers Informed with Tracking Information

Once your order ships, GenLink's platform takes care of sending an automated confirmation email to your customer. This email contains all the necessary tracking details, ensuring that your customer stays well-informed and up-to-date regarding their upcoming delivery.

Step 6

Your Customer's Order is Delivered!

The moment of truth: your order has been delivered! We understand this is your brand’s time to shine, and we’ve designed our fulfillment process to make that happen. Our focus on timely and accurate delivery means your customers will receive their orders when expected, enhancing their satisfaction and loyalty. With our reliable shipping and attention to detail, you can trust that your brand will leave a lasting impression with every delivery.

Step 7

Post-Purchase Experience with GenLink

Sometimes, the story doesn’t end with “delivered.” GenLink provides a range of reverse logistics options to help you manage costs and enhance customer satisfaction with returned orders. Our customizable return solutions are tailored to fit your needs, ensuring that the returns process is efficient and cost-effective. The result? Your customers enjoy a seamless experience while your bottom line stays protected.

Step 8

GenLink Fulfills All Your Fulfillment Needs

Modern 3PL fulfillment centers aren’t just focused on receiving your inventory and shipping to your customers. They’re about empowering your business’s growth through multiple sales channels, bolstering your distribution opportunities, providing complete control over your real-time inventory, and ultimately, ensuring the complete satisfaction of your customers. GenLink does all this and more with our exceptional offering of technology, experience, and ecommerce expertise. Learn more about our advanced 3PL technology and how we can help your brand grow today!